Being emotionally intelligent and having good relationships in the workplace are important skills in our society. Regardless of a person's position in the company, achieving results requires productive working relationships with others. Developing good human relations is the basis for a successful business. According to Goleman, our "emotional quotient (EQ) defines our ability to relate" (Goleman 1995). He adds: "Rational intelligence contributes only about 20% of the factors that determine success in life. Some other factors, such as luck and other characteristics of emotional intelligence, make up the remaining 80%" (Goleman 1995). In 1990, Peter Salovey and John Mayer introduced the term “emotional intelligence”. Daniel Goleman popularized the term in 1995 in his bestselling book, Emotional Intelligence: Why Can It Matter More Than IQ? According to Goleman, emotional intelligence is composed of five main characteristics (Goleman 43; Caudron & Shari 1999). These characteristics include being self-aware, knowing how to manage moods, being able to motivate oneself, being empathetic and having good interpersonal skills. Having good emotional intelligence skills is extremely important in today's business environment. Organizational managers and human resources departments face challenges because companies do not compete only in terms of product offerings. The speed of technical innovations, competition and investor pressure are the reason for this rapid change. For this reason, organizations are forced to establish efficiency-oriented programs to ensure efficiency, productivity and competitiveness, such as "restructuring" towards a lean and flat organizational structure. This… middle of paper… you may find yourself facing. Highly developed emotional intelligence controls impulses and delays gratification, manages overwhelming thoughts, and allows people to better empathize with others. Higher levels of emotional intelligence characteristics are associated with better performance and success. However, there is no immediate and easy process for improving one's competence in emotional intelligence. You must be determined to conduct a critical self-evaluation and commit to improvement. Large organizations need to create a work environment that enhances the learning process. Management should be aware that the lack of Emotional Intelligence skills of employees at all levels can lead to a lack of innovation and creativity, decreased productivity, decreased customer satisfaction, high turnover, to a decline in income and a negative atmosphere in the workplace..