After careful consideration, we believe this case is about ethics, organizational control, and quality improvement. George has been instructed by Paul to take shortcuts that will contaminate the milkshake mixture with worms; George must decide how to respond to Paul's order, and the company must develop solutions to prevent the future occurrence of similar problems: defects in components of organizational control systems and ambiguous situations resulting from management's unclear ethical position. While having worms in your milkshake is problematic in itself, the issue reveals Eastern Dairy's deeper concerns. The company is full of symptoms of inadequate control. For example, on the night shift, facilities or personnel often remain idle when employees interrupt production to engage in pranks and stories. Furthermore, the shift itself demonstrates waste and inefficiency, as the crew regularly loses many liters of mixture per shift. The immediate problem is rooted in flawed policies and procedures and a questionable organizational culture, as well as a poor correlation between objectives and standards. . George finds that the only expectations are to meet production orders and clean the equipment. These policies and procedures are poorly enforced by an informal supervisor, Paul. The organizational culture appears unstable due to the distance between management and employees, as well as the pressure placed on employees to respect objectives, possibly sacrificing quality. Furthermore, the company's emphasis on completing production and cleaning orders is only loosely related to standards; standards for the work environment (e.g., hourly production rates, expectations for work behavior, etc.... halfway through the document... will reveal current problems and trouble spots. Additionally, the company should consider a greater emphasis on benchmarking, reviewing goals and standards, and revising them, so that goals continue to challenge employees and reduce wasted time and resources. From an ethical perspective, Eastern Dairy must develop a clear code of ethics to reduce ambiguity surrounding situations like George's. Additionally, the company should conduct ethics training to inform employees of the changes. This action will not only help employees understand their ethical position within the company. company, but will also improve communication between managers and employees. Works Cited Cassidy, Carlene M. “Chapter 6, Chapter 16 Management By Robert Kreitner, OH: South-Western Cengage Learning, 2010. page Press.