"Technology is now being applied to increase service efficiency and effectiveness, to meet reporting requirements, and to overcome old capacity or service barriers ” (Davis, Fanning, Smith & Shaw ( n.d., p. 10). Human service organizations face many challenges in providing services to clients. Many challenges can be addressed with the use of web-based software programs designed to help agencies to meet needs, achieve goals, and accomplish missions provides an examination of Web-based software programs useful in providing customer services, the benefits of using those programs, and the factors that determine which programs should be used to meet Web-based software Accenture Health and Human Services"The Accenture Health and Human Services" Services software suite is a set of flexible, adaptable, standards-based solutions that support the delivery of services to citizens across programs, providers multi-agency services and service delivery models, while preserving existing IT investments” (Accenture, 2013, p. 02). The Accenture software suite makes it easy to share information, coordinate efforts across agencies, and give clients a single point to access various services in one streamlined package. Accenture offers agencies a way to quickly connect to family services. The software also connects stakeholders in the human services ecosystem. This allows stakeholders to see which programs are working and which are not. Accenture's website also states, “The software suite gives case managers a comprehensive view of the programs a family is currently enrolled in and helps them better assess what they may need quickly and efficiently” (Accenture, 2013 , page 01). there are five essential components t...... middle of paper ......vices. Retrieved from http://www.att.com/Common/files/pdf/npower_health_and_human_services.pdfDavis, J., Fanning, J., Smith, J. & Shaw, P. (n.d.) NPower Technology Guide for Non-Leaders profit. A mission tool for community development. Retrieved from http://www.att.com/Common/files/pdf/npower_community_development.pdfFAMCare. (2013, December). Web-based case management software for nonprofits, local and county municipalities, and state human services agencies. Retrieved from http://www.famcare.net/Features/WebbasedCaseManagement.aspxGlobal Vision Technologies. (2011). FAMCare... Case Management for Child Welfare, Social and Human Services. Retrieved from http://www.globalvisiontech.com/Solutions/SocialServicesCaseManagement/tabid/74/Default.aspxOracle. (2013, December). Social Services. Retrieved from http://www.oracle.com/us/industries/public-sector/028793.htm