With over 30 years of industry experience, On Point Management Consulting Firm (OPMCF) was created by people with real-world knowledge. We are a management consultancy company focused on training that wants to help customers in times of economic crisis. We will take a look at the big picture and make recommendations that will ultimately lead to excellent customer satisfaction. The following pages contain the description of the OPMCF, an explanation of the services rendered, the problems and issues that the OPMCF will address and why the OPMCF specializes in the training aspect. Service Description The OPMCF is committed to working together to positively influence substantial increases in the strength of key account or customer relationships while measurably increasing loyalty. The company is a privately held company that is among the most experienced in the industry due to the customer/customer loyalty management and measurement services it provides. The organization's mission is to combine its consulting expertise to innovatively, systematically and practically improve a company's performance by training a company on the best ways to provide exceptional customer service and improve its overall operation. OPMCF has over 30 years of management consulting experience and is dedicated to providing services that measurably improve business performance. The company promotes the improvement of business processes by collecting reports that describe processes and results. We are dedicated to obtaining customer and customer perceptions and ratings. As a talented consultancy firm, we are committed to providing real-time response to queries. We also develop tailor-made solutions to meet customer needs and verify that... halfway... in the right direction to achieve and exceed goals. We have many other skills that also meet the needs of helping managers improve workflow processes, promote diversity within the organization, and help teach employees respect and self-esteem, as well as courtesy and professional ethics. Conclusion In times of economic uncertainty it is wise for companies to partner with the OPMCF. OPMCF offers many years of experience and will customize solutions to meet a client's needs. We offer functional solutions by training key client stakeholders, encouraging diversity among staff members, and evaluating the actual workspace to determine whether it offers a welcoming and inviting place for clients to complete their business transactions. Additionally, we will work with a client on how to fine-tune their mission statement and work to improve customer service.