Interpersonal CommunicationInterpersonal communication refers to the process of communicating information between people, and it is also the process that people communicate with each other in common activities with various types of ideas, thoughts and feelings (Gudykunst, et al., 1988). Communication is mainly expressed through words, expressions, gestures, posture and social distance. Although the form of interpersonal communication is varied, the diffusion of information has its own general rule. The most basic elements include the senders of the information, the information, the channel, the receiver of the information. The information sender is the main organ of information communication, it not only aims to disseminate information, but also to encode the disseminated information, that is, information processing and form organization to facilitate transfer. Information refers to the content of communication, which expresses the idea, needs and desires, news, etc. of the object of communication (Koester, Lustig, 2012). That is, the channel is the way of transmitting information, the information must be loaded into the channel, it can exist and transfer, sound, light, electricity, animals, people and newspapers, periodicals, films, TV , etc., are all means of transmitting information. The recipients of the information are the person who accepts the information. The process of communicating information refers to the sender of the message encoding the content of the communication in the communication channels; After the recipient receives the information, it decodes the information and accepts it, and then sends the received information to the sender. This is the basic process of communicating information. After the recipient of the information receives the information, he must go through decoding and then understand... middle of the paper... the guys are very friendly, the morale of the hotel staff is high, the cohesion is strong, the which can greatly improve work efficiency, at the same time can also arouse each employee's emotional experience of love and strengthen staff interest in the hotel, thus establishing a positive corporate image. Relations between staff are mainly influenced by the cultural quality of the staff, ideological consciousness, collective concept, professional ethics and dedication to work, etc. (Lin, 2002). The relationship within the hotel staff is the precondition for managing guest relations. It can create a harmonious atmosphere and enhance the centripetal force of staff. Employees of a well-managed hotel, who face a lot of work every day, especially front-line staff, are not only faced with pressure from customers, but also pressure from the hotel management. Good interpersonal