Recruitment and Selection: The Field of Information Technology and Customer Services Letter of Transmittal The purpose of this research is to discover real career opportunities for a particular field. The goal was to create the application package for that particular job. The application package plays a very important role in the recruitment and selection process. It helps present yourself as the best fit for the organization. The application package includes the application letter, resume and follow-up letter addressed to the employers. The purpose of this report is to guide the target audience, i.e. students, about the career opportunities they may have in the future. Table of Contents Letter of Transmittal 2 Executive Summary 4 Introduction 5 Recruitment Process 6 Conclusion 7 Executive Summary This search aimed to explore career opportunities in the field of Information Technology and Customer Services. Explain in detail what steps and procedures should be followed to make yourself visible in the recruitment and selection process. The research was based on secondary data analysis, i.e. job offers were analyzed and the application package was designed accordingly. The result showed that for every candidate the first step is to find a good job opportunity, then tap into the organization's recruitment pool through a well-written application letter and resume. After the interview, it is important to follow up so that the employer recognizes the candidate's serious attitude. IntroductionRecruitment and selection are two important, different and interconnected steps that help you get a job in an organization. Both processes involve, among others, short... half of the paper... t. From the above analysis, it can be concluded that for IT and customer service jobs, it is important to have both education and work experience from good universities and reputed organizations respectively. Along with these, an individual's personality, skills and knowledge about the job and organization have a great influence on the employer. The more prepared and well equipped an individual is, the greater the chances of being recognized and entering the organization. Bibliography David, A.D. and Stephen, P.R. (2005). Fundamentals of human resource management. India: Replika Ress Pvt. Ltd. Gary, D. (2001). Human resources management. Florida International University.TechRepublic. (2014, 04 24). Top 10 US Undergraduate Programs for IT. Retrieved from bit: http://www.bit.vt.edu/careers/TechRepublicITProgramsReview-Final.pdf