PrevostPrevost is a high-end luxury bus manufacturer with over 85 years of Prevost quality and the company began way back in 1924 when cabinetmaker Eugene Prevost created his first bodywork wood (Prevost, 2014). Prevost has been able to stand the test of time and distinguish itself from its competitors by offering unmatched customer service and achieving high scores in the industry for customer satisfaction. Prevost has been able to achieve the highest levels of customer satisfaction in the industry by providing cutting-edge innovations, using quality products, while continuing to focus on customer needs and after-sales service (Prevost, 2014). Countless companies in business today focus solely on the initial sale and leave it at that when it comes to after-sales service. Prevost excels where most companies fall by the wayside, standing by their products and continuing to build and strengthen customer relationships even after a sale has been finalized. The Prevost supply chain designs and manufactures its own commercial bus chassis and body structures that are among the strongest and safest in the world. the industry. Prevost builds luxury bus chassis and bodies and supplies these high-end bodies to conversion partners who complete the final interior construction according to the end customer's personal design specifications (Buses and More, 2014). Prevost has its own supply chain for the construction and production of its luxury bus chassis and bodies. Prevost is also part of numerous other companies' supply chains as its frames and bodies are the necessary components for its specialized partners to take these frames and bodies and create the high-end finished luxury buses seen on the market today. Prevost suppliers have to meet several demands...... middle of paper ......make its products faster and with reduced labor costs while maintaining desired quality standards. References: Buses and more. (2014). The history of Prevost buses. Extracted from. http://busesandmore.com/prevost/prevost-history.shtmlBusiness Dictionary. (2014). Differentiation. Extracted from. http://www.businessdictionary.com/definition/differentiation.htmlCoaches Neighborhoods. (2014). Provost the definitive class. Extracted from. http://www.coachquarters.com/downloads/coach_brochure.pdfPrevost. (2014). The value of the heritage. Extracted from. http://motorhome.prevostcar.com/heritage/history Smartcorp. (2014). Parti Provost. http://www.smartcorp.com/pdf/PrevostParts_Article.pdfVolvo Group. (2014). Suppliers. Our needs. Extracted from. http://www.volvogroup.com/suppliers/global/en-gb/supplierselection/ourrequirements/Pages/requirements.aspx