The ghosts were hallucinations, and like many mental disorders, his condition worsened with each hallucination he saw. She began to tell Mrs. Grose, her only friend and confidante at Bly Manor, but some discrepancies appeared. As the housekeeper recounted her visions of the ghosts, she provided very few visual details, only the location, body language, and what she felt when she saw them. Details of their appearance came when he told Mrs Grose, who then compiled his descriptions of former colleagues Peter Quint and Miss Jessel. This only fueled the housekeeper and allowed her to draw her crazy conclusions. However, each time she told her visions to the kind housekeeper, Mrs. Grose trusted her less and less, eventually causing a complete loss of trust between the two, leaving the housekeeper alone in her fight against her instability..