Patience[Moodle] Tolerate any kind of behavior and judgment without getting annoyed 5/10  Getting angry Sometimes feeling frustrated by negative behavior of customers  Calming down doing recreational activities and participating in sports  Talking to other colleagues to manage the situation 13. Consistency[Moodle] Maintain the same steadfastness towards projects and work 7/10  Effort varies depending on the task  Contribute to each assignment consistently 14. Planning skills [Thiabodeoux, 2015] Have numerous skills that allow you to complete any goal or task appropriately 6/10 Lack of skills, such as budget development Research courses to broaden my knowledge of financial information Be more flexible 15. Persuasiveness[Marketing school,2012] Ability to convince people to do something so that the consumer can buy the market's products 4/10  Convincing customers  Lack of communication  Improving the four primary elements: structured communication, storytelling, copywriting and neuro marketing 16. Sales and presentation skills[Phillips,2015] Possessing various skills that allows you to present information confidently and effectively to your audience