PROPOSAL1. Title: Customer satisfaction on the implementation of the Ladies Coach for KTM Komuter.INTRODUCTIONWhat is the Ladies Coach?The Ladies Coach is a coach reserved only for female passengers when using the KTM Komuter service.The Ladies Coach icon:The reason why the Ladies Coach was presented to the public: it was introduced only to offer female customers a comfortable and safe journey. It also serves to avoid the risk of sexual harassment in a congested environment. The benefits of implementing the Ladies Coach: Reduce the risk of sexual harassment and pickpocketing while on the train. Avoid physical contact with male customers A leisure tripHow to recognize the female carriage?The female carriage will be in the middle carriage of the KTM Komuter train. The availability of the women's carriage: The women's carriage is available at all times, including weekends and holidays. Who can board the women's carriage? Female passengers of different ages and children under the age of 12 accompanied by a guardian or relative can board the coach for women. The difference between the women's coach and the normal coach. The women's coach uses the color pink and can be identified by a special sticker placed on the windows and doors on board and on the outside of the train. Banners were also hung on pink painted poles in the designated area of ​​each station. What to do if male passengers board the female carriage. All passengers are required to give their maximum cooperation. Female customers can politely approach male passengers and ask them to switch to the regular coach. If the door is closed and the train is moving, the male passenger is required to sit down and... middle of paper......n feels satisfied with the implementation of the female carriage. Nowadays women do not feel safe if they are surrounded by men and especially foreigners. Women easily become victims of crimes due to their unawareness of safety and security whenever they go. There are many cases happened on the train that have been reported before, especially in sexual harassment and pickpocketing. Therefore, KTM Komuter has taken drastic action by introducing female coach to avoid the same cases. Since then, KTM has received positive responses from all respondents. Most of the respondents like the services provided by KTM. We also found that some users, especially men, do not agree with Ladies Coach. Each station has one or two police officers on guard to ensure that only women ride the Ladies Coach. If they caught a man inside the Ladies Coach, they would definitely be chased away by the police officer.