This situation annoyed customers.b. Refusal of Scripts for payment by insurance. Those who make payments wanted to control costs with the help of long drug rules, refill times and cash collection conditions really complicated the work of pharmacy employees, so they lengthened the waiting time for a refill. At the same time, customers may not be sufficiently sensitive to these rules and payment requirements through an insurance company. Until, unless, the pickup reached the customer for prescriptions, the customer was aware of the store employees about the situation, which was beyond their expectations.c. Forced shutdown problem DUR. Incorrect feeding of customer data was due to errors written in scripts, a DUR that stores the customer's prescription record generated false results. Because of these incorrect subscriptions, pharmacy employees had to consult with each doctor individually to resolve the issue, which would have taken longer for progression. But customers didn't expect it or even own it