IntroductionIn recent years, globalization has experienced exponential growth, becoming an influential factor in today's societies. The continuous movement around the world of people from different countries and cultures has led to an increase in intercultural communication. Australia is rapidly transforming into a multicultural nation attracting tourists from a wide range of countries. As a result, it has become more important for people in Australia to be culturally sensitive and aware in order to successfully interact with these visitors from different cultures. These interactions are particularly important at international airports (Lie, 2003). Staff members are expected to communicate with people from different cultural backgrounds, with varying degrees of English proficiency, and who speak different languages. According to the Australian Bureau of Statistics, the top international visitors in 2014 from non-English speaking countries were China, Japan and Singapore. The purpose of this professional development resource is to educate airport employees to communicate effectively with travelers from these three countries. This literature review will focus on the basic research conducted in order to obtain the knowledge behind the construction of this PDR. The concepts discussed will cover the relevance of intercultural communication, verbal and non-verbal communication, the communication traits of China, Japan and Singapore and communication within airports. Intercultural Communication Intercultural competence is a key learning objective for this professional development resource. To become competent it is necessary to understand the aspects of intercultural communication and the theories that have been proposed in the literature....... half of the document ......the ication traits that the culture of one's society possesses, indicates the degree of difficulty imaginable for other cultures to learn and communicate successfully in that language (Chiesa et al., 2012). English has not only become the official language of a large number of countries, but has also become a nationally recognized language in many other countries (Chiesa et al., 2012). The use of English as a tool to assist in international travel has led to the appearance of numerous variations of the language. Which in turn leads to greater differences in communication within the English language. International airports are seen as “modern cities” (Lie, 2003), which are the very product of globalization, leading to the increasingly important need for people of all cultural backgrounds to be culturally sensitive and aware in order to communicate successfully between They..