Customer Service1) An investigation has been carried out into the customer service practices of Sainsbury supermarket, the investigation will show the following, 2)· It will identify and describe different types of customers and their needs, · You will identify and analyze the skills required in customer service. · How Sainsbury has incorporated consumer protection into its customer service policy. · It will also describe how the organization uses customer service to meet customer needs and strategic objectives. The report will show how Sainsbury's supermarket could improve customer service. The report will contain the following techniques: · How Sainsbury has attempted to improve customer service · How Sainsbury monitors the performance of its customer service function · How Sainsbury might recommend improving its quality systems to help meet customer quality standards clients. HISTORY Regarding this assignment, the company that is of interest is Sainsbury, because it is the longest running food retail chain in Great Britain, France and other European countries. Sainsbury's supermarket was founded in 1869 by John James and Mary AnnSainsbury. Sainsbury's supermarket serves over 11 million customers a week and had 535 stores across the UK in May 2003. MISSION STATEMENTS Sainsbury's mission is to be the consumer's first choice for food, offering exceptional quality products and great service at competitive costs through working faster, easier and together. ....... half of the paper ......ization that they take care of their customers in every way, that is, they also carry products for their customers that are safe for them. The way the planning happened was the result of my research in the library and the internet was useful to my business, which is SainsburySupermarket. I also used my lecture notes to help me with this task, as well as researched other resources such as textbooks and also looked into what Sir Alaistar had thought about customer service. I used the internet to find information about Saisntobury, track customer performance and other various areas I looked into. In some areas many adjustments were needed that were made in E2 and E3 which were not corrected after receiving feedback. The research took a lot of time to research specific areas as I needed this investigation on this assignment.